APPLICATION OF QUALITATIVE SIMULATION FOR EARLY-STAGE SERVICE DESIGN
DS 84: Proceedings of the DESIGN 2016 14th International Design Conference
Year: 2016
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko
Author: Murakami, F.; Morishita, Y.; Kimita, K.; Hosono, S.; Izukura, S.; Sakaki, H.; Numata, E.; Shimomura, Y.
Series: DESIGN
Section: DESIGN METHODS
Page(s): 381-390
Abstract
In product and service design generally, designers are required to spend additional money and time when design changes occur in the final stages of the design process. In order to obviate design changes, it is important for designers to evaluate design solutions in the early stages of the design process using simulation methods. However, most information about the design solution is still not defined in the early stages. In this paper we apply qualitative simulation methods to the service design process. In particular, our work focuses on building a valid simulation model.
Keywords: service engineering, qualitative simulation, the balanced scorecard