EVALUATION OF KNOWLEDGE TO FUTURE-PROOF THE KNOWLEDGE BASE
DS 77: Proceedings of the DESIGN 2014 13th International Design Conference
Year: 2014
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Schmidt ,D.M.; Schenkl ,S.A.; Maurer, M.
Series: DESIGN
Section: DESIGN INFORMATION AND KNOWLEDGE
Page(s): 1863-1872
Abstract
Companies have to develop their knowledge base to ensure that employees provide suitable knowledge to follow changes in market and customer requirements. We built a methodology to evaluate the degree of knowledge usage and of knowledge depth. In order to analyze how knowledge will change in the future regarding those two dimensions, we incorporate an approach of scenario technique into the methodology. In the methodology, the degrees of knowledge usage and depth are identified by interviews with employees and managers. Finally, this methodology was applied in a company's service department.
Keywords: knowledge, knowledge management, knowledge maps, knowledge taxonomy, scenario technique