PROPOSAL OF A DESIGN SUPPORT TOOL FOR EMPLOYEES TO REPRESENT SERVICES
DS 77: Proceedings of the DESIGN 2014 13th International Design Conference
Year: 2014
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Watanabe, K.; Fujimitsu, S.; Harada, Y.; Niino ,Y.; Kobayakawa ,M.; Yamada, K.; Sunaga, T.; Sakamoto, Y.; Nishimura, T.; Motomura,Y.
Series: DESIGN
Section: DESIGN SUPPORT TOOLS
Page(s): 1219-1228
Abstract
Recently, various service design methods and tools have been developed and introduced into actual service fields. Meanwhile, many of service firms do not have sufficient financial and human resources to apply them. It is expected that employees in a service field could examine and redesign their work independently. For this purpose, it is necessary to support their design activity. The authors propose a design support tool to encourage employees to present their work and design ideas. The authors explain its functionality, features and its trial results.
Keywords: service design, design support tool, UPAD