MONITORING TOOL FOR A REACTIVE CUSTOMER ORIENTATED QUALITY MANAGEMENT
DS 36: Proceedings DESIGN 2006, the 9th International Design Conference, Dubrovnik, Croatia
Year: 2006
Editor: Marjanovic, D.
Author: Felgen, L.; Gahr, A.; Lindemann, U.
Section: METHODS AND TOOLS IN DESIGN PRACTICE
Page(s): 237-244
Abstract
The high quality of products is an important condition for economic success of automotive industry. Regarding this challenge a reactive, customer orientated quality planning method has been developed. The method supports the systematic evaluation of field data and the identification of critical properties by assigning field problems of actual onto succeeding car systems. By using a modified FMEA the critical properties can be projected from a system-level, to a design-level and finally to a process-level view. Risk reducing measures can be defined on every of these levels. To monitor the defined measures a computer based tool has been developed. The functionalities of this tool are presented in this paper.
Keywords: quality management, computer based tool