MONITORING TOOL FOR A REACTIVE CUSTOMER ORIENTATED QUALITY MANAGEMENT
The high quality of products is an important condition for economic success of automotive industry. Regarding this challenge a reactive, customer orientated quality planning method has been developed. The method supports the systematic evaluation of field data and the identification of critical properties by assigning field problems of actual onto succeeding car systems. By using a modified FMEA the critical properties can be projected from a system-level, to a design-level and finally to a process-level view. Risk reducing measures can be defined on every of these levels. To monitor the defined measures a computer based tool has been developed. The functionalities of this tool are presented in this paper.